Customer Testimonials
February 2010
I am an interior designer
and renovation consultant in Washington, D.C. In my over 25 years of work, I
have designed many bathrooms, kitchens, entries, basements, etc. selecting tile
in the process. Recently, I was encouraged by my nephew to go to your showroom
in Rockville. I will have to admit that I have never used your company until
going there at his suggestion, no his insistence, when I was having a great deal
of trouble finding tile for a personal project.
Your showroom was so impressive. The service that I received from Jenna and Josh
was outstanding and your selection of stone and tile can rival any of the
companies that I have previously used. I was able to select the perfect stone
for my powder room and entry at great prices and "in stock!" You will be my go
to company from now on. And, I am grateful for Tim's push to try you.
Best regards
Helen S.
February 2010
All this time off has allowed me to get the final touches on my bathroom plans ready to roll!! One of my most important parts is the tile - and I have chosen to go with the beloved Mosaic Tile (with Jenna who is AMAZING!!!!!) ... if you need to direct people to someone, Jenna is the way to go! She sat and designed and redesigned and worked on the designs over weekends - you know I'm a tough cookie so if she made me happy, she must be great :)
This brings me to my email to you - beyond telling you how wonderful Jenna is, Mosaic Tiles manager Andrew says that there is no record of Direct Buy Gaithersburg having an account with them - that their active account is with Lanham. Andrew has been wonderful and has said he will honor the prices from the Lanham contract, but that he is truly very interested in forming a lasting and standing contract with the Gaithersburg Center. Again, having shopped at the Tile Shop, I continually had to wait for sales people who were standing around chatting with each other and they were in NO way customer service oriented. With Mosaic Tile I would have between 2-5 people talk with me each time I was there - often just checking to make certain I was happy and being helped. They are TRULY wonderful and would be an asset to the Direct Buy Gaithersburg family of places we are sent to shop. So please let me know if there is someone other than you that I need to let know this so that the process can continue to be completed and have them added to our list!!
Courtney
January 2010
I had my second experience with one of your stores recently. From my first experience this spring, Ms. Janelle’s design abilities and her immediate grasp of what I wanted - contemporary without being sterile - made Mosaic in Lorton the ‘go to’ place.
What I came to appreciate even more fully is the excellent customer service end-to-end: from Janelle to Jen, and Mike’s responsiveness to questions or when ordering, to the assistance of Bobby loading product and his guidance on carrying boxes filled with fragile tiles.
What’s most impressive is that the customer service has been consistently excellent over many interactions. As an executive coach, I work with leaders across the country on team performance and results, and I consult for a global agency on service delivery. There is much to be proud of at this store: a stand out group providing exceptional service and great product.
Sincerely,
Beth H.
January 2010
My wife and I were lucky enough to have Ms. Janelle help us pick out our tile for our new master bathroom renovation project. She was so personable and professional in all respects. We just really loved having her help us sort through all the design color options. She was the most helpful, I think, of anybody we have ever dealt with in the tile business. She was extremely helpful in all respects. She went through many different color combinations, before we were truly satisfied with the color selections. She was relentless in helping us make our choices. She wanted us to truly love our choices, not merely say they were just OK. Whatever you are paying her, it probably isn't enough. She deserves any kind of promotion or career opportunities your company may have available. She is so organized and good with people, she could probably even manage one of your stores. She is that good!
Please extend our thanks to her for a job well done!
Sincerely,
Bob and Susan M.
October 2009
To whom it may concern:
I wanted to thank you for caring enough about your customers to employ such an excellent staff. Ms. Brandi has really been extremely helpful in helping me choose the appropriate materials to finish an important project I've been working on for entirely too long.
She really has a way of making my needs seem important to her. She has gone far beyond what seems to be status qou in discussing the possibilities you can help me with and she has wonderful insights that she claims no responsibilities for. She has a partner, I think Jennifer, that she really claims to get most of her ideas from that really seems to be another gift from above. I know sometimes it's so easy to overlook an opportunity to thank someone for really making a difference, but you've impressed me so much that my busy schedule is no excuse to keep me from saying thank you.
I've really spent so much time trying to finish this project on my own that I almost could kick myself for not asking for help sooner!! I hope your outfit realizes how hard it is to find employees that go the extra mile when confronting such a hectic, busy schedule - so many people, so many needs.
To be honest I didn't even know that I like a tiled finish, but now in my mind I can picture it throughout my home. I look forward to many future opportunities to utilize your services and thank you for meeting my needs. Please tell Ms. Brandi thank you, she has really made a difference!! Have a wonderful day!! You guys are great!!
Sincerely,
Michael W
October 2009
Dear Mosaic Tile Company,
While cleaning up after the completion of our new bathroom, I found this sample among the trash/boxes. We are SO sorry to have it for so long. Everyone there, especially Lindsay, made this project actually fun. We loved coming into you store. Good luck and have a great fall season.
Sabrina W. and Bryant W.
August 2009
Dear Laura,
Just a quick note to thank you for your time when it came to selecting my tile for the kitchen backsplash. I decided on the travertine liner- gold coast. It looks great. I also wanted to let you know James Wood was wonderful. He knew what he was doing from the start- he was very professional, very accommodating to what I wanted and always on time and so neat. When it comes to any other tile work I need done I will ask for you.
Thank you!
Sincerely,
Betsy H
June 2009
Thanks for helping Amy through her tile search this past weekend - your customer service was above and beyond - not only this past weekend, but also in our previous visits. You've really made a difference in our making selections that we're happy with - both in terms of quality, color/texture/size and cost. Just wanted to pass along sincere thanks.
Mike E
June 2009
Bryan -
Regarding the store in
Raleigh.....a special thanks to Emily for her help and patience with me in
picking out tiles and a style for my kitchen back splash. She was a great help!!
I will definitely recommend your store to my friends and family.
Thanks Emily!!
Regards,
Cindy S
June 2009
To Whom It May Concern;
My husband and I are building a home with Robin Ford Building & Remodeling here in Eldersburg, Maryland. We chose Mosaic Tile of Owings Mills, Maryland, as our supplier of tile because initially our tile guy, Dennis Trumpler, of Presidential Tile, recommended it and because we loved your showroom there! We had our design consultation with Kristen Cooke – who was just a wonderfully productive, creative and responsive consultant to us throughout our entire project! We have never built a home before and usually the choices of all our bathrooms (5) and our laundry room, recreation room and office could be daunting and intimidating….however Kristen was so helpful and resourceful that we felt we had the entire showroom to choose from – yet she guided us toward the correct and astute choices for our particular tastes and needs….Kristen’s outstanding professionalism and her care for her customers and clients are a real tribute to your company’s ability to hire excellent people and train and maintain expert employees who serve their clients well. Her creativity was amazing – and she helped us feel that although we were in control; she was there to gently guide us through the myriad of choices! It is obvious that she enjoys her work – and believe me – she’s good at it!!!
I cannot tell you the number of people who have visited our home during the building process and been “wowed” by the tile in our bathrooms or on our floors! Even the guy who installs glass shower doors dropped his jaw when he saw our bathrooms – and HE sees hundreds of tile jobs a week he said! The combination of your quality tile product with our quality tile guy just makes for a stellar display of unbelievable impact! Our builder usually goes with a different tile guy who recommends Chesapeake Tile, your competitor, but I am lobbying them to make the wise switch over to Mosaic because with Kristen’s design capabilities and a good tile installer – it is a winning combination!
In these tough economic times, it will often be the quality of a company’s personnel that will make the difference – and your company – at least in Owings Mills, Maryland – will be fine!
We had a unique challenge in our basement bar/recreation room in that it was 2200 sq ft in a long uninterrupted line– and we wanted to avoid a boring, repetitive pattern which would promote a “bowling alley” look – NO PROBLEM FOR KRISTEN!!! – she steered us over to Turkish Travertine Kale – with a random pattern and color variation – IT’S FANTASTIC! So many neighbors, friends and even subs have commented on that “great Tuscany look” in our basement!!! We always plug Mosaic Tile because Bryan, the manager, has been good to help us keep our costs in line as well. In fact, all of your employees – Bryan, Kristen, Laura, Craig and Allan have always been helpful to us throughout our entire selection, pricing and supplying processes. It is wonderful when a company has one stellar employee – it is RARE when a company has so many! No matter when I called – first thing in the morning – or just before closing – someone was always helpful to me – and would step up and help out if Kristen was with a customer or unavailable. You have a quality team – and you should be proud!
In fact, we began to believe so much in Kristen – we asked her to design our fireplace hearths & surrounds because we were tired of seeing the same old tired granite alternatives out there everywhere! She chose a lovely designer tile that I know will make our home unique and the talk of our dinner party crowd!! We just cannot sing Kristen’s praises enough! I have encouraged her to come out to our home on a field trip and add our entire home to her portfolio of pictures of design jobs SUPERBLY DONE!! This young lady has TASTE!
You have a TEAM of wonderful employees whose first inclination is to serve the customer! We couldn’t be happier with our tile – our treatment by your employees – and the help from all concerned. We know we weren’t your biggest job – but your employees made us feel like we were! Their attention to detail and professionalism could not have been better! Truly, I just had to take a moment out of my busy day to say THANK YOU! And to let you know that in your Owings Mills, Maryland location – you have a stellar team of people working for you and with you to ensure that customers and clients leave Mosaic Tile Company happy and satisfied with your product and your employees’ treatment. Many a time we could have chosen a cheaper alternative – but the quality and professionalism of your employees underscored our feeling that your tile product was probably also more than just a “cut above” the competition! We will be letting our many friends, neighbors, relatives and community acquaintances know that Mosaic Tile is the Best Tile Company in Maryland!
Thank you and Congratulations on a company which is well run – and a joy to work with!
Sincerely,
Colleen and John H
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