Design Process

At Mosaic, we do our best to service all clients. Whether you are coming in for the first time or the third time, please know that the Design Process truly starts when a client sits down with one of our Showroom Sales Consultants to review the specifics of their project. You may be surprised when the consultant asks questions that you haven’t given much thought to previously, but rest assured, this quick conversation is critical to enable our Consultants to gather all the information they need to best help you, the client, work through your project.

Appointments

In order to better serve you, we offer professionally-trained Design Sales Consultants. Our consultants understand the design and construction process and will work with you and your contractor to ensure that your project exceeds your expectations.

Project Management Checklist:

• Have a contractor or trade professional confirmed if you are not installing the material yourself.
• Know your time frame and when you are expecting to have your project completed.
• Think about your budget, and what is most important to you. Our creative Consultants can balance things better if they know your goals and parameters.
• Confirm any and all structural changes prior to your appointment.
• Take a look on Houzz, Pinterest, etc and start an idea book for inspiration. A picture speaks a thousand words, so whatever you find that speaks to you will certainly help our Sales Consultant guide you during your consultation.
• Schedule your initial consultation to start the Design Process at Mosaic Home Interiors.
• Email house plans and/or pictures and measurements of the areas in which you are working along with inspiration photos so we may present you with products that meet your goals for the space.

Once you and your Sales Consultant develop a plan, a formal selection sheet will be completed that will clearly outline your products and installation ideas. It is important to carefully review your choices because some manufacturers are very strict about product returns. In fact, some products cannot be returned. We want to make certain that you are 100% confident and satisfied with your selections.

When applicable, your Sales Consultant will review the care and maintenance, CARB compliances, certifications, and warranties involved with the products you have selected. We want you to be pleased with your results for years to come.

After approving your selections, you will be provided with a copy for your records. The sketch drawings and layouts will be kept on file at Mosaic Home Interiors and provided to you at time of purchase. All of this information is available for your contractor and/or builder from our Design Staff.

Notes:

• We are happy to provide information on how to figure the quantity of tile you may need, but we will not determine this figure for you. Since we do not install tile, it will be the tile contractor's responsibility to inform you of how much tile to order.
• All returns must be made within 30 days. Natural Stone, Glass, Special Order items and Sale items cannot be returned. Shade-Controlled material can only be returned if there are two or more cartons of the same size. There is a 20% Restocking Fee for all returns. $35.00 Charge for all returned checks.

Mosaic Tile Company is proud to accept Visa, MasterCard, Discover and American Express.